Privacy Policy

Your privacy matters. Last updated: October 8, 2025

Summary: We collect only what we need to operate Inclusive Health Match, provide AI-powered matching, improve the service, and meet legal obligations. We do not sell personal information.

1) Who We Are

Inclusive Health Match (“IHM”, “we”, “us”, “our”) connects patients and caregivers with verified, culturally competent healthcare providers using AI-assisted matching.

2) What We Collect

• Account & Contact Data: name, email, password (hashed), role (patient/provider).
• Profile & Preferences: language, location (city/region), specialty interests, cultural/affirming care preferences.
• Usage Data: app interactions, device type, diagnostics, cookies (on web) and similar technologies.
• Provider Data: public professional details (e.g., NPI registry), verification artifacts you submit.
• Support Communications: content of messages you send to support (for troubleshooting).

We do not ask for payment card data directly; purchases are handled by Apple App Store / Google Play where applicable.

3) How We Use Data

• Provide core features (search, AI matching, provider verification).
• Improve quality, safety, and performance of IHM.
• Communicate about updates, security, and support.
• Comply with law, prevent misuse, and protect users.

4) Legal Bases

Where applicable (e.g., GDPR), we rely on: performance of a contract, legitimate interests (e.g., security, product improvement), consent (where required), and compliance with legal obligations.

5) Sharing & Disclosure

• Service Providers: cloud hosting, analytics, customer support—bound by confidentiality and data processing terms.
• Regulatory/Legal: to comply with law or enforce our Terms.
• With Your Direction: when you ask us to share or export data.

We do not sell personal information.

6) Data Retention

We keep data only as long as necessary for the purposes in this policy, then delete or de-identify it per our retention schedules and legal requirements.

7) Your Choices & Rights

• Access, correct, or delete your information (subject to legal exceptions).
• Opt out of non-essential emails.
• Withdraw consent where processing relies on consent.
• For mobile purchases, manage subscriptions via App Store / Google Play.

To exercise rights, contact privacy@inclusivehealthmatch.com.

8) Security

We use administrative, technical, and physical safeguards appropriate to the sensitivity of the data. No method is 100% secure; we continuously improve protections.

9) Children

IHM is not directed to children under 13. If you believe a child has provided personal data, contact us to remove it.

10) International Users

Your data may be processed in countries with different data protection laws. We use appropriate safeguards for international transfers where required.

11) Health & Sensitive Data

IHM itself does not provide medical care. Any health-related preferences you provide are used only to improve matching and user experience in line with this policy.

12) Changes to This Policy

We may update this policy. The “Last updated” date reflects the latest version. Material changes will be communicated in-app or on this page.

13) Contact

Email: privacy@inclusivehealthmatch.com or support@inclusivehealthmatch.com